Terms of service

TERMS AND CONDITIONS OF SALE AND WEBSITE USE

Last Updated: 22 June 2026

1. OVERVIEW

1.1 About these Terms

These Terms and Conditions govern your use of the Cinema Deco website and the purchase of products and services from Cinema Deco Ltd ("Cinema Deco", "we", "us" or "our").

By accessing our website, creating an account, placing an order, purchasing products, or otherwise using our services, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Returns & Refunds Policy.

If you do not agree to these Terms and Conditions, you must not use our website or purchase products from us.

1.2 Website Platform

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.

1.3 Changes to these Terms

We may amend these Terms and Conditions from time to time to reflect changes in our business, products, services, legal obligations or website functionality.

The latest version will always be available on our website.

Any changes will apply to orders placed after the updated Terms have been published.

1.4 Additional Policies

The following policies form part of these Terms and Conditions:

  • Returns & Refunds Policy

  • Privacy Policy

  • Cookie Policy

  • Any product-specific terms published on our website

In the event of any conflict between these Terms and our Returns & Refunds Policy, the Returns & Refunds Policy shall prevail in relation to cancellations, returns and refunds.

2. INFORMATION ABOUT US

2.1 Company Information

Cinema Deco Ltd is a company registered in England and Wales.

Company Number: 15547824

VAT Registration Number: GB 463 9778 34

Registered Office:

66 Paul Street, London, EC2A 4NA

2.2 Contact Details

Email: sales@cinemadeco.com

Telephone: 01628 561 692

SMS: 07468 775 829 

2.3 How We Contact You

Where we need to contact you regarding your order, products, delivery or account, we may do so by:

  • Email

  • Telephone

  • Post

  • SMS

using the details you provide during the ordering process.

2.4 Written Communication

References in these Terms to "writing" or "written" include email communications.

3. WEBSITE USE

3.1 Eligibility

By using our website, you confirm that:

  • You are at least 18 years old; or

  • You have the consent of a parent or legal guardian; and

  • You are legally capable of entering into binding contracts.

3.2 Permitted Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website in breach of any law or regulation.

  • Interfere with the operation or security of the website.

  • Attempt to gain unauthorised access to any part of the website.

  • Upload malicious software, viruses or harmful code.

  • Use automated systems to scrape, harvest or collect data.

  • Reproduce, copy or commercially exploit any content without our prior written consent.

3.3 Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, images, videos, software, page layouts and designs, is owned by or licensed to Cinema Deco.

Nothing in these Terms grants any right to use our intellectual property without our prior written permission.

3.4 Website Availability

We do not guarantee that the website will always be available or uninterrupted.

We may suspend, withdraw, modify or discontinue all or part of the website at any time without notice.

3.5 Third-Party Services and Links

Our website may contain links to third-party websites, services or tools.

These are provided for convenience only.

We do not endorse or accept responsibility for any third-party website, service, content or provider.

Any use of third-party services is entirely at your own risk and subject to the relevant provider's terms.

4. ORDERS AND CONTRACT FORMATION

4.1 Placing an Order

Orders may be placed through:

  • Our website

  • Email correspondence

  • Telephone discussions

  • Written quotations accepted by you

All orders are subject to acceptance by Cinema Deco.

4.2 Acceptance of Your Order

A legally binding contract is formed only when we confirm acceptance of your order in writing.

Acceptance may be provided by:

  • Order confirmation email

  • Written acceptance of a quotation

  • Written confirmation following a consultation

4.3 If We Cannot Accept Your Order

We may refuse or cancel an order for reasons including:

  • Product unavailability

  • Pricing errors

  • Technical errors

  • Supplier issues

  • Failure to pass payment verification checks

  • Delivery restrictions

  • Errors in product information

Where payment has been taken, we will refund any sums paid.

4.4 Order Reference

Each accepted order will be assigned an order number.

You should quote this number whenever contacting us regarding your order.

5. PRODUCTS

5.1 Product Images

Images, renders, illustrations and photography are provided for guidance and illustrative purposes only.

While we make every effort to display products accurately, colours and finishes may vary depending on:

  • Screen settings

  • Device calibration

  • Lighting conditions

  • Manufacturing variations

5.2 Natural Materials

Many Cinema Deco products utilise premium natural materials including leather, wood, metal and specialist upholstery fabrics.

Natural variations in:

  • Grain

  • Texture

  • Colour

  • Pattern

  • Finish

are normal characteristics and are not defects.

5.3 Product Tolerances

Because many products are manufactured, upholstered, assembled or finished by hand, reasonable manufacturing tolerances may apply.

Dimensions, measurements and specifications may vary within normal industry tolerances.

5.4 Product Specifications

We reserve the right to make minor technical, engineering or manufacturing changes that:

  • Improve quality;

  • Improve reliability;

  • Improve safety;

  • Comply with legal requirements; or

  • Do not materially affect the appearance, function or performance of the product.

5.5 Product Suitability

You are responsible for ensuring that the products ordered are suitable for:

  • Your intended use;

  • The installation environment;

  • Access routes;

  • Doorways;

  • Lifts;

  • Staircases;

  • Structural limitations;

  • Electrical requirements; and

  • Any other site-specific conditions.

We are not responsible for products that cannot be installed due to unsuitable site conditions or access restrictions that were not disclosed before ordering.

6. YOUR RIGHT TO REQUEST CHANGES

6.1 Requesting Changes

If you wish to change an order after it has been placed, you must contact us as soon as possible.

We will advise whether the requested change can be accommodated.

6.2 Changes Within Two Days

Where possible, we will attempt to accommodate changes requested within two calendar days of ordering.

However, no change is guaranteed until confirmed by us in writing.

6.3 Changes After Two Days

After two calendar days:

  • Additional costs may apply;

  • Lead times may change;

  • Existing orders may need to be cancelled and replaced.

6.4 Production Stage

Once production, procurement, manufacture, fabrication, customisation or project preparation has commenced, changes may no longer be possible.

Where changes can be accommodated, additional charges and revised lead times may apply.

7. OUR RIGHT TO MAKE CHANGES

7.1 Minor Changes

We may make minor changes to products where necessary to:

  • Reflect changes in law;

  • Reflect regulatory requirements;

  • Improve manufacturing methods;

  • Improve product reliability;

  • Improve product quality;

  • Improve safety.

Such changes will not materially affect the product's intended function.

7.2 Significant Changes

If we need to make a material change to a product after your order has been accepted, we will notify you as soon as reasonably practicable.

Where a material change significantly affects the product you ordered, you may choose to:

  • Accept the revised product; or

  • Cancel the affected order and receive a refund of amounts paid for products not supplied.

7.3 Product Discontinuation

If a product, component, finish or material becomes unavailable after an order is placed, we may offer:

  • A comparable alternative; or

  • A refund of sums paid in relation to the unavailable item.

No substitution will be made without first consulting you.

8. DELIVERY AND INSTALLATION

8.1 Delivery Costs

Delivery charges will be shown during the ordering process or included within your quotation.

Unless otherwise agreed in writing, delivery is limited to mainland England and Wales. Deliveries outside these areas may incur additional charges.

Any customs duties, local taxes, import charges or other governmental fees applicable outside the United Kingdom are the responsibility of the customer.

8.2 Delivery Timeframes

Any delivery dates or lead times provided by Cinema Deco are estimates only.

Whilst we will use reasonable endeavours to meet any estimated delivery date, time shall not be of the essence and delays may occur due to manufacturing schedules, supplier delays, shipping constraints, customs processes or circumstances beyond our reasonable control.

8.3 Delivery Method

Unless installation services have been purchased, products will be delivered on a kerb-side pallet delivery basis using a tail-lift vehicle.

Customers are responsible for:

  • Providing suitable access for delivery vehicles.

  • Ensuring sufficient personnel are available to move products beyond the delivery point where necessary.

  • Ensuring products can safely pass through entrances, hallways, staircases, lifts and access routes.

8.4 Installation Services

Where installation services have been purchased, Cinema Deco or its authorised contractors will arrange installation at a mutually agreed date.

The customer must ensure:

  • Safe and unrestricted access.

  • Suitable power supplies.

  • Completion of any required building works.

  • Compliance with any site-specific requirements.

Additional charges may apply where installation cannot proceed due to site conditions not previously disclosed.

8.5 Delays Beyond Our Control

We shall not be liable for delays caused by events beyond our reasonable control including:

  • Supplier delays

  • Shipping delays

  • Customs delays

  • Industrial disputes

  • Adverse weather

  • Power failures

  • Government restrictions

  • Acts of God

Where substantial delays occur, we will keep you informed and seek to minimise disruption.

8.6 Responsibility for Goods

Risk in the goods passes to you upon delivery.

Ownership of the goods remains with Cinema Deco until full payment has been received.

9. STORAGE CHARGES

9.1 Storage Following Completion

When products are ready for dispatch, delivery or installation, we will contact you to arrange a suitable date.

If delivery cannot be arranged within ten (10) days of notification that the products are ready, storage charges may apply.

9.2 Storage Fees

Storage charges are:

£75 plus VAT per week

and apply to all Cinema Deco products, including:

  • Cinema Seating

  • MicroWall Displays

  • Accessories

  • Other products supplied by Cinema Deco

9.3 Failure to Accept Delivery

Where a customer repeatedly fails to accept delivery or delays installation without reasonable cause, Cinema Deco reserves the right to continue applying storage charges until delivery is completed.

10. SUSPENSION OF SUPPLY

10.1 Circumstances Where We May Suspend Supply

We may suspend supply of products or services where necessary:

  • To comply with legal requirements.

  • To address safety concerns.

  • To make technical improvements.

  • Due to supplier restrictions.

  • Because payment remains outstanding.

  • Because required information has not been provided.

10.2 Suspension Due to Non-Payment

Where payment remains outstanding beyond the agreed due date, we may suspend:

  • Manufacturing

  • Procurement

  • Delivery

  • Installation

until all outstanding sums have been paid.

11. RETURNS, REFUNDS AND CANCELLATIONS

11.1 Returns & Refunds Policy

Our Returns & Refunds Policy forms part of these Terms and Conditions.

Customers should refer to the Returns & Refunds Policy for full details of:

  • Cancellation rights

  • Return procedures

  • Collection services

  • Refund processing

  • Product inspection

11.2 Consumer Cancellation Rights

Where applicable under consumer protection legislation, customers may cancel eligible orders within fourteen (14) days of receiving the goods.

Cancellation requests must be communicated clearly in writing by email or other written communication.

11.3 Return Condition

Returned products should be:

  • Complete

  • Undamaged

  • Returned with all supplied components and accessories

  • Appropriately packaged

We reserve the right to inspect returned products before issuing refunds.

11.4 Collection Service

Where customers are unable to arrange suitable return transportation, Cinema Deco may offer a collection service.

Any collection charges will be disclosed before collection takes place.

12. ENDING THE CONTRACT

12.1 Your Right to End the Contract

You may end the contract:

  • Under your statutory rights;

  • In accordance with our Returns & Refunds Policy;

  • Where we materially breach these Terms;

  • Where we are unable to supply the products.

12.2 Ending Due to Our Actions

You may terminate the contract immediately where:

  • We materially change the product.

  • We materially change these Terms.

  • We significantly delay supply.

  • We are unable to fulfil the order.

In such circumstances, we will refund amounts paid for products not supplied.

13. OUR RIGHT TO END THE CONTRACT

13.1 Circumstances Allowing Termination

We may terminate the contract if:

  • Payment is not made when due.

  • Required information is not provided.

  • Delivery cannot be completed due to customer action or inaction.

  • The customer breaches these Terms.

13.2 Consequences of Termination

Where we terminate the contract due to customer breach, we may:

  • Recover reasonable costs incurred.

  • Charge storage fees where applicable.

  • Pursue outstanding sums owed.

14. FAULTY GOODS AND CONSUMER RIGHTS

14.1 Reporting Problems

Any concerns regarding products should be reported promptly to:

sales@cinemadeco.com

14.2 Consumer Rights

Nothing in these Terms limits or excludes your statutory rights.

In particular, the Consumer Rights Act 2015 requires that products supplied must be:

  • Of satisfactory quality;

  • Fit for purpose;

  • As described.

14.3 Remedies

Where products are faulty, defective or not as described, remedies may include:

  • Repair

  • Replacement

  • Refund

  • Price reduction

as required by applicable law.

15. PRICING AND PAYMENT

15.1 Product Pricing

All prices displayed on our website include VAT unless otherwise stated.

15.2 Deposits

Cinema Seating orders require a 50% deposit at the time of ordering.

MicroWall orders require a 30% deposit at the time of ordering.

15.3 Balance Payment

The remaining balance becomes payable when products are ready for:

  • Dispatch

  • Delivery

  • Installation

Full payment must be received before dispatch, delivery or installation takes place.

15.4 Pricing Errors

Where an obvious pricing error occurs, we reserve the right to cancel the order and refund sums paid.

15.5 Interest on Overdue Payments

We may charge interest on overdue sums at 4% above the Bank of England base rate.

16. LIABILITY

16.1 Liability We Cannot Exclude

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights;

  • Any liability which cannot legally be excluded.

16.2 Limitation of Liability

Subject to applicable law, our liability shall be limited to losses that are reasonably foreseeable.

We shall not be liable for:

  • Loss of profit;

  • Loss of revenue;

  • Business interruption;

  • Loss of opportunity;

where products are purchased for business purposes.

17. PRIVACY

We process personal data in accordance with our Privacy Policy.

By placing an order or using our website, you consent to such processing in accordance with applicable data protection legislation.

18. LEGAL TERMS

18.1 Entire Agreement

These Terms, together with any policies referred to within them, constitute the entire agreement between the parties.

18.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Failure to enforce any provision shall not constitute a waiver of that provision.

18.4 Assignment

We may transfer our rights and obligations under these Terms to another organisation.

19. COMPLAINTS

Any complaint should be directed to:

sales@cinemadeco.com

We will acknowledge complaints promptly and seek to resolve them fairly and efficiently.

20. VULNERABLE CUSTOMERS

Cinema Deco is committed to treating all customers fairly.

Where we reasonably believe a customer may require additional assistance due to vulnerability, disability, language barriers or other circumstances, we will take reasonable steps to:

  • Communicate clearly;

  • Allow additional time;

  • Provide information in alternative formats where appropriate;

  • Encourage informed decision-making.

21. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Consumers retain any mandatory rights available under the laws of their jurisdiction.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless consumer legislation provides otherwise.

WEBSITE PROVISIONS

Third-Party Tools

We may provide access to third-party services and tools. Such services are provided on an "as available" basis and are subject to the provider's own terms.

User Submissions

By submitting reviews, comments, feedback or suggestions, you grant Cinema Deco a non-exclusive right to use such content for business purposes.

Accuracy of Information

We endeavour to keep website information accurate but do not guarantee that all information is complete, current or error-free.

Prohibited Uses

Users must not:

  • Upload malicious code;

  • Attempt unauthorised access;

  • Scrape website data;

  • Infringe intellectual property rights;

  • Use the website unlawfully.

Website Disclaimer

Website content is provided for general information purposes only and should not be relied upon as professional advice.

Website Termination

We reserve the right to suspend or terminate website access where users breach these Terms.

Changes to Website Terms

We may amend website terms at any time by publishing updated terms on the website.